Nationwide Controlled Parking Systems (NCPS) and ParkByText

We have supplied our partner with a broad range of add-on services as required in order to fulfill the needs and obligations of our client.

A prime example of where we have delivered on a new project as an additional service was the inclusion of the Irish Rail and Luas parking locations into the system. Typically, the locations we serviced have no physical on site hardware or point of sale systems, all transactions and customer accounts are held online and are accessible via SMS, internet and app services.

When our client advised that we would be working with these locations we needed to adapt the service offering from a technology standpoint in order to integrate the usage of the physical on-site point of sale systems and align our systems with the capacities of the existing infrastructure. This also required that our support teams now monitor and maintain these systems as part of our own payments and processing platforms.

Our role in transitioning our client to being fully GDPR compliant was paramount, in our role we not only had to ensure that all the supports, technologies and systems we used to service this agreement were fully in line with regulations, we supported from a project management role the implementation, adoption and documentation of the GDPR complaint procedures and practises.

We have expanded the client’s toolset for interacting with end users through championing the adoption of new communication mediums such as social and chat services, whilst also expanding on some of the more traditional communication mediums such as email newsletters and customer notifications which we now operate fully on behalf of the client.

We have also designed and built many applications now in use by our client’s front-line staff in the performance of their daily duties with the aim to reduce the quantity of paper records that are generated in carrying out their roles.