Business Process Outsourcing
Sremium Group also owns a full service business process outsourcing centre. With clients across all industries, we can help enable your company to increase your market reach through enhanced call center services.
Our solutions and effective call center strategies are here to ensure that your business runs smoothly and effectively, and at a low cost to you.
Outbound Call Center Services
We can send appointment confirmations to your attendees to remind them of your meetings. These reminders can include helpful details such as date and time, directions, and other information.
Our consumer information services assist companies in constantly maintaining the highest possible level of data and information accuracy.
Our proven techniques will help to generate fresh leads, bringing about high conversion rates in return.
Positive feedback and constructive criticism are two areas that have a lot of potential to make a progressive change in the way things are done. We can help your business carry targeted customer survey campaigns to help your brand and put your business benefits in front of your customers.
We offer inbound and outbound telesales services, performed by highly skilled and qualified employees with in-depth knowledge and excellent language proficiency.
Third Party Verification
Our third party verification operators are trained professionals, who are always on hand to deliver your script in a kind and professional manner. We pride ourselves on customer service, and we know you do too, which is why we will always adhere to any guidelines you put in place.
Understanding market opportunities, customer preferences and attitudes towards specific products and services are of crucial importance for any business looking to release and promote new products or services. Our market research services can give your organisation and edge over your competition.
Inbound Call Center Services
We handle order status enquiry requests, product-related information, and resolve customer complaints.
Technical Help Desk
We offer technical support services that resolve user technical queries related to your products. We gain trust, resolve queries and keep customers signed up longer to make your business more profitable.
The inbound call centers of Sremium aim to deliver full program development, meeting the diverse needs of our customers. Our inbound call centers carry out the entire process of inquiry handling by means of email support, telephone response, handling of information requests and website responses.
Call answering services play a crucial role in the daily activities of any organization. Our call center agents will take up the job of representing your company, their voices reflecting your business ethics and smile of a customer service department.
Toll Free Services
Consumer research shows customers are more likely to call a business with a toll-free number than a business with a long-distance number. Toll Free Services can help to leverage marketing strategies, reduce costs and obtain international presence, thereby maximising your company’s efficiency.
Product Information Request
With an increasing number of products being launched each day by various organisations, product information request services and product support services have become undeniably an integral part of any business.
Web Enabled Services
Email life cycle strategy
Sending the right message, at the right time. We can build the lifecycle strategy that will maximise customer activity as well as broaden your customer base. We think about recipients in three distinct ways – Interested Prospects, Engaged Customers and Lapsed Customers. Interested Prospects are those email recipients who have expressed some desire for communication; Engaged Customers are actively involved with the brand and expect to receive communications and, potentially, promotions from you. Lapsed Customers are those who have stopped opening and clicking your emails or who no longer make purchases.
Email and Chat Support
Chat and email support covers the areas of technical support, help desk support, order fulfillment, problem resolution, transaction procesing, verification and many more BPO processes. We can partner you on email support and chat support services to achieve your business management goals with enhanced response quality and improved response time.
Understanding market opportunities, customer preferences and attitudes towards specific products and services are of crucial importance for any business looking to release and promote new products or services. Our market research services can give your organisation an edge over your competition.
Sremium’s BPO services are an assured way of spreading awareness and excitement for your new product or service. Product promotion service involves diverse functions like informing, persuading, and reminding your potential customers to choose your company’s products.
Our team of experts will take care of all your mind-boggling billing related issues, right from the management of subscription onboarding to resolving customer queries related to your billing model.
Order taking is of great help for companies especially when their products and services require significant onboarding resources. With Sremium customers can avail of cost effective handling of huge call volumes and managing multiple different products concurrently. This is a substantial improvement over automatic ordering systems, adding a personal trust and layer of trust for customers. All our calls are answered on behalf of the client company.