Outbound Call Center Services
Appointment Scheduling - We can send appointment confirmations to your attendees to remind them of your meetings. These reminders can include helpful details such as date and time, directions, and other information.
Information Verification - Our consumer information services assist companies in constantly maintaining the highest possible level of data and information accuracy.
Lead Generation - Our proven techniques will help to generate fresh leads, bringing about high conversion rates in return.
Customer Survey - Positive feedback and constructive criticism are two areas that have a lot of potential to make a progressive change in the way things are done. We can help your business cary targeted customer survey campaigns which help your brand and put your business benefits right next to your customers
Telemarketing - We offer inbound and outbound telesales services, performed by highly skilled and qualified employees with in-depth knowledge and excellent language proficiency
Third Party Verification - Our third party verification operators are trained professionals, who are always on hand to deliver your script in a kind and professional manner. We pride ourselves on customer service, and we know you do too, which is why we will always adhere to any guidelines you put in place
Market Research - Understanding market opportunities, customer preferences and attitudes towards specific products and services are of crucial importance for any business looking to release and promote new products or services .Our market research services can give your organization and edge over your competition
Direct Mail Follow up - Convincing potential customers to buy your products/services can ensure in increased sales. A direct mail or email follow-up can ensure that your prospective customers are regularly reminded about your products/services.
Social Listening and Reputation - Utilizing the different social media channels, we'll take in-depth look at what your customers are thinking about you and your products/services. In every business the customer is always right - but how many customers know that their feedback will have a positive impact?
"The business that listens, will always be in business".
Demand Generation - Using the marketing approach tailored to your specific needs and our sales expertise and ability, we'll drive the public's awareness and interest to you and your company. To that end we'll make much use of the social media platforms that your company is present on.
Inbound Call Center Services
Customer Support - We handle order status enquiry requests, product-related information, and resolve customer complaints
Technical Help Desk - We offer technical support services that resolve user's technical queries related to your products. We gain the customers trust, resolve their queries and keep them longer to make your business profitable
Inquiry Handling - the inbound call centers of Sremium Ltd aims to deliver full program development meeting the diverse needs of customers. The inbound call centers carry out the entire process of inquiry handling by means of email support,telephone response,handling Information request,website response
Call Answering - Call answering services play a crucial role in the daily activities of any organization. Our call center agents will take up the job of representing the company, the voice reflecting your business ethics and smile of the customer service department.
Toll free services - Consumer research shows customers are more likely to call a business with a toll-free number than a business with a long-distance number.Toll Free Services can help leverage marketing strategies, reduce costs and obtain international presence, thereby maximizing the company’s efficiency.
Product Information Request - With an increasing number of products being launched each day by various organizations, product information request services and product support service have become undeniably an integral part of any business.
Web Enabled Services
Email life cycle strategy - Sending the right message, at the right time. We can build the lifecycle strategy that will maximize customer activity as well as, broaden your customer base .We think about recipients in three distinct ways - Interested Prospects, Engaged Customers and Lapsed Customers. Interested Prospects are those email recipients who have expressed some desire for communication; Engaged Customers are actively involved with the brand and expect to receive communications and, potentially, promotions from you. Lapsed Customers are those who have stopped opening and clicking your emails or who no longer make purchases.
Email and Chat Support - Chat and email support covers the support areas of technical support, help desk support, order fulfillment, problem resolution, transaction, verification and many more bpo processes. We can partner you on email support and chat support services to achieve your business email management goals with enhanced response quality and improved response time.
Market Research - Understanding market opportunities, customer preferences and attitudes towards specific products and services are of crucial importance for any business looking to release and promote new products or services .Our market research services can give your organization an edge over your competition.
Product Promotion - Sremium Ltd BPO Services assures spreading awareness and excitement for your new product/service.Product promotion service involves diverse functions like informing, persuading and reminding your potential customers to select the product/service.
Billing Queries - Our team of experts will take care of all your mind-boggling billing related issues, right from the charge of subscription cancellation to resolving simple confusion of customers related to the billing model
Order Taking - Order taking is of great help for companies especially when their products and services are found to be typical and complicated. With Sremium Ltd,you could avail of cost effective handling of huge call volumes,handling different product catalogs,gain over the automatic order systems, adding personal touch and trust of customers,calls answered on the behalf of the client company.
Payment Gateway and remote payments through mobile phones/Apps/NFC/Direct Debit/POS
We provide merchants with an end-to-end payment solution. We process online transactions, offer a secure payment gateway, direct debit solutions, recurring & alternative payments, MOTO (phone payments), POS and much more.Our customers choose us because they can trust our payment intelligence, products, technology and know that we endeavor to provide them with the best gateway and acquiring rates by brokering with a number of banks on their behalf.
IVR Services/ Direct Carrier Billing
Direct Carrier Billing - 2Bill is the next generation billing service that allows payments to be charged directly from the customer's mobile phone.
- Drives Business Volume - Studies have shown that ease of use and choice drives volume.
- Convenience - No pre-registration and no new mobile software is required.
- Easy - It's just another option during the checkout process.
- Fast - Most transactions are completed in less than 10 seconds.
- Proven - 90% of all mobile phone enabled payments on DoneDeal.ie have now moved to 2Bill.
2BIll for your business
- Increase revenue - Cater for the large percentage of people who currently don't own a credit card (45% in Ireland).
- Hassle free - No filling out time consuming forms online.
- Fast and Secure - Offering your customers a faster, more secure way to pay for purchases today.
- Increase your Sales - The mobile billing industry standard has a 60-70% conversion rate on transactions completed. The conversion rate for credit card usage for virtual goods is much lower, around 5-15%. Offering 2Bill to your customers, you can significantly increase your sales!
IVR services including hassle free payments over the phone - Extend your business hours to 24x7 by our IVR service. Improve your customer service and reduce costs with IVR systems.
Call Redirection Services - With a comprehensive call forwarding system you can start growing your business on a global scale today. By establishing points of presence across the globe, you can ensure that your brand reaches millions of consumers, increasing your sales revenue and growing your business reputation.
Mobile communication with a core business focus of Bulk SMS and Premium Rate services - leading SMS messaging service provider offering two-way SMS communication services straight from your internet enabled computer.
Back office and App development - We have a repertoire of programming skills and deliver software and web solutions to clients from all parts of the world. Our software is reliable, secure and fast and always sports a easy to use kind of intuitive user interface, and offers great functionality and user experience.